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The world of high fashion finally has its answer to Amazon

The world of high fashion finally has its answer to Amazon
From Engadget - July 13, 2017

The main idea, he says, is to offer an experience that feels seamless and exclusive. There's even personal shoppers who will video-chat with customers and guide them through their purchases. Contrary to rumors, 24 Svres wo not just sell products from LVMH-owned brands, of which there are 70. People will also find clothes, footwear and leather goods (bags, backpacks, etc.) from outside designers such as Balenciaga, Gucci, Balmain and Stella McCartney. Others like Nike and Adidas will have a presence on the site as well, but their products wo not be general releases -- think limited-edition Cortez shoes, Kanye West's Yeezy collections and more.

Naturally, 24 Svres also created an iOS app to complement the desktop experience. A Facebook Messenger Style Bot, meanwhile, is intended to help customers with recommendations and style guidance -- because what the world needs is fewer human customer service agents. "The ultimate goal is to provide e-commerce as it has not been until now, and ensure that it continues to be delivered with a personal touch," says Goguey. "Technology should always be at the service of the human, rather than the other way around. In this vein, we are creating a store for the digital age with a truly luxury experience."

The arrival of 24 Svres comes less than a year after LVMH's Chief Operating Officer, Jean-Jacques Guiony, said "there is no way" it could sell any of its products on Amazon, the ecommerce giant that's been trying to push its way into the world of fashion. "We believe the business of Amazon does not fit with LVMH, full stop, and it does not fit with our brands," he said to investors during the company's earnings call last October. While 24 Svres is not a direct clone of Amazon, nor is it supposed to be, it shows that LVMH is serious about keeping its products away from Jeff Bezos' platform. Nike had taken a similar approach up until a few weeks ago, when it finally caved and announced that it would start selling some of its goods directly on Amazon.

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